Using research to reach key decision makers within FM, EAM and BM

Our retained, long-standing client, a global leader in delivering tailored Enterprise Asset Management (EAM), Facility Management (FM) and Building Management (BM) solutions to some of the world’s leading organisations and businesses, is in a unique position to understand the compliance-associated headaches facing IT and Facility Management leaders globally. Working across critical national infrastructure and the energy, utilities, FM, life sciences, manufacturing, oil and gas, defence, aviation, transport, and logistics sectors, they decided to investigate the growing EAM challenges in today’s FM sector.

An IBM Platinum Business Partner and vendor with its own IP, our client delivers bespoke digital solutions that help these organisations to better manage assets and equipment essential to business and operational services, as well as production lines. Their solutions help streamline maintenance and management programmes, facilitate the procurement of spare parts and inventory, and collate and protect sensitive data, ensuring their clients comply to all legislation and industry regulations.

The Campaign

With ambitions to become the market leader, our client tasked us to deliver a campaign that both highlighted their vast knowledge and experience across multiple sectors but also brought to light the increasing challenges their customers are facing as their digital footprints continue to grow.

Through our own investigations and working closely with our client, we identified a potential blackhole in both historic and existing data quality, as well as issues relating to their customers’ ability to report accurately to the Health and Safety Executive, where a failure to comply levies potential fines and can severely damage reputations.

The foundations of a new research campaign were in place, but what did we want to achieve?

Our Aims

1. Elevate our client as a technology leader across multiple industries, one that is driving the narrative in the press, while providing a platform to educate and inform existing and prospective clients

2. Deliver a set of data that could both generate headlines in the press as well as provide collateral for our client’s sales and marketing teams

3. Raise awareness of the data and compliance challenges organisations are facing in light of increasing digital footprints and a growing reliance on technology

4. Position our client as the knowledgeable voice and experts in helping organisations to address these EAM, FM and BM challenge

What We Did

Working closely with one of our partner research agencies we developed a questionnaire, with sector data splits, aimed at those working in senior positions, including CTOs, CIOs, engineers, maintenance and site managers, and facility directors, to ensure the data collected painted the truest picture of the state of the UK industry.

Amongst many highlights the results found that 50% of organisations said their asset data doesn’t comply with health and safety regulations due to poor asset management systems, 86% of respondents would like to see improvements to their management systems, and 42% still use outdated methods to record, update and store health and safety data – in short, the findings provided the headline grabbing insight needed for press as well as the data our client was looking for to tailor its sales and marketing strategy.

Using the data splits and relevant industry highlights, we crafted sector specific press announcements that highlighted each of the key challenges, and current faults and failings that captured press interest and readers’ attention.

To generate backlinks in the press coverage to amplify visibility on search engines, we also produced a white paper to highlight the full results of the survey, which was used by the marketing and sales team as gated content hosted on their website for lead generation.

The Results

In just one week, our campaign featured in over 20 leading sector trade titles, of which 40% contained backlinks, achieving 47 brand mentions and reaching an audience of over 500,000+ key decision makers across our client’s core industries, both in the UK and internationally.

These titles included:

  • Utility Week
  • Energy Live News
  • Water magazine
  • FMJ
  • FM Industry
  • i-FM
  • Facilitate Magazine
  • Digital Health
  • IOSH Magazine
  • Health and Safety Matters
  • Not only did this research campaign increase our client’s visibility in the press, it also showcased their commitment to being a global leader in EAM, FM and BM digital solutions – one that is investing in its own data to update current and prospective clients with valuable insight, data and recommendations on key sector challenges.

    Do you have insights to share with your audience? Let us help you build a campaign that puts your brand front of mind, enhances your reputation, and increases your visibility by getting in touch here or calling (+44) 01242 335246.

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